Shipping
- Free standard shipping on every order to the contiguous United States (the lower 48 states and Washington, D.C.). There is no minimum order.
- Processing: orders leave our US warehouses within 1–3 business days.
- Transit: most orders arrive 3–7 business days after they ship.
- Tracking: you will receive a tracking link by email when your order ships. Large items may arrive in more than one box, sometimes on different days.
- We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States. Please use a street address; we cannot deliver to PO boxes.
Returns
Most items can be returned within 30 days of delivery. Items must be unused and in their original condition and packaging, with all parts included.
- Contact us before sending anything back so we can give you the return address and instructions for your item.
- For change-of-mind returns, return shipping is paid by the customer. Large or heavy items can be costly to ship back, so please check the dimensions on the product page before you order.
- Once your return arrives and is inspected, we refund the item price to your original payment method within 5–7 business days.
Damaged, defective or missing parts
If anything arrives damaged, is missing a part or turns out to be defective, contact us within 90 days of delivery with your order number and a few photos. We will send a replacement part, a replacement item or a full refund, at no cost to you. Please keep the packaging until you have checked every part.
Need help?
Reach us any time through our contact page.